PRIVACY POLICIES

Última Actualización: 20 de marzo de 2025

Introduction

At Terrado Hotels, we are committed to protect the privacy of our guests and visitors. This Privacy Policy and protection of personal data describes how we collect, use and protect your personal information in accordance with Law N°19.628 on Protection of Privacy and other applicable regulations in Chile.

The data that we collect

We may collect the following personal information:

Identification data: name(s), last name(s), identification document number or passport, date of birth, gender, nationality, visa or any other immigratory background information.
Contact data: e-mail address, phone number or cellular number, personal address and/or office address.
Financial data: credit or debit card information in order to process payments correctly.
Lodging data: arrival and departure dates, special preferences, booking and reservation history, information about preferences and special requests, information about packages and other offers, observations about your service preferences, requests for a safe box.
The collected data is used only for identification, as this does not imply storage of sensible information.

Purpose of Data Processing

The information collected will be used for the following purposes:

Booking, reservation and service management: processing and confirming your reservations, as well as providing you with the requested services during your stay.
Communication: sending you confirmations, updates and any relevant information about your booking or stay.
Service improvement: conduct satisfaction surveys, market research and analysis to improve our services.
Legal compliance: to comply with legal and regulatory obligations applicable to our activity.

Information Sharing with Third Parties

We may share your personal information with the following third parties:

Service providers: third parties who assist us in the operation of the hotel, such as payment processors, IT services and marketing agencies.
Legal authorities: when required by law or to protect our legal rights.

We ensure that any third party handling your personal information complies with applicable data protection regulations.

Information Safety

We implement technical and organizational safety measures to protect your personal information against unauthorized access, loss or alterations.

Rights of the Data Holder

You have the right to:

Access: know what personal data we keep about you.
Rectify: request correction of inaccurate or outdated data.
Cancel: request the deletion of your data when appropriate.
Oppose: refuse the processing of your data for certain purposes.

The traveler may request to correct, delete, abandon its use, process information or restrict the processing of personal information kept by Terrado Hoteles.

To make use of these rights, please contact us at [contact email] or [physical address].

Data Keeping

Your personal data will be kept only for as long as necessary to fulfill the purposes described in this policy or as required by law.

Changes to our Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be uploaded on this page with a revised update date.

Contact

If you have questions or concerns about our Privacy Policy, you may contact us at:

E-mail: marketing@terrado.cl
Address: AVENIDA LUIS EMILIO RECABARREN N°2873 IQUIQUE.

By using our services, you agree to the terms of this Privacy Policy.